Topup One Privacy Policy

This Privacy Policy explains how Topup One collects, uses, stores, shares and protects information when you use the Topup One Android user app, user web pages and related services.

App name

Topup One

Android package

com.topupone.app

Last updated

September 15, 2026

Contact

support@topupone.top

1. Who We Are

Topup One is a digital service for mobile recharge, electricity bill payment, wallet deposit, account statements, membership commission management and customer support. This policy applies to the Topup One user app and user-facing web services.

2. Information We Collect

Account and identity data

Name, store name, phone number, email address, profile photo, account status, membership level and commission settings.

Authentication and security data

Password credentials, email OTP verification status, password reset activity, transaction PIN status and device login/session tokens.

Wallet and transaction data

Wallet balance, recharge requests, bill payment requests, add-money orders, transaction references, transaction status and statements.

Device and notification data

Firebase Cloud Messaging token, app version, platform information and notification delivery records used to send account and transaction updates.

Support and usage data

Messages or information you provide when contacting support, plus basic app activity required to operate and protect the service.

3. How We Use Information

Create, verify and secure your Topup One account.
Process mobile recharge, electricity bill payment, wallet deposit, membership and commission activity.
Send important notices, transaction status updates, security messages and support responses.
Prevent fraud, unauthorized access, duplicate transactions and misuse of the platform.
Maintain financial, audit, dispute and compliance records required for a transaction-based service.

4. Data Sharing

Topup One does not sell user personal data. We share data only when needed to provide, secure, verify or legally operate the service.

Recharge and bill payment providers only when required to complete a requested service.
Firebase/Google services for push notification delivery and app reliability.
Hosting, database, email and infrastructure providers that help operate Topup One under appropriate security controls.
Law enforcement, regulators or dispute-resolution parties only when legally required or necessary to protect users and the service.

5. Security

We use authenticated API sessions, encrypted HTTPS connections, server-side access controls, transaction PIN protection for sensitive actions and restricted admin access. Provider credentials and API keys are kept on the server and are not displayed to users in the app.

6. Data Retention

Account profile data is kept while your account remains active. Transaction, wallet, recharge, payment, statement and audit records may be retained after account deletion where required for financial recordkeeping, fraud prevention, dispute handling, tax, legal or regulatory compliance. Data that is no longer needed for these purposes is deleted or anonymized within a reasonable period.

7. Account Deletion

You can request deletion of your Topup One account and associated personal data from the app settings or from the web deletion page. When a valid deletion request is completed, we remove or anonymize account profile data from active use and delete associated user data unless retention is required for legitimate security, fraud prevention, dispute, financial or legal reasons.

Request Account Deletion

8. Your Choices and Rights

You may update your profile information inside the app, change your password and transaction PIN, manage biometric login on your device, request account deletion and contact support for privacy questions. You may also disable push notifications from your device settings.

9. Children

Topup One is not intended for children. Users should only create an account if they are legally able to use mobile recharge, bill payment and wallet services in their location.

10. Contact Us

For privacy, data access or deletion questions, contact Topup One support at support@topupone.top or through the official support option shown inside the app.